Frequently Asked Questions

Click on the link to see the answer to your question:


What kinds of repairs can you do?

We do non-collision repairs, small dents, hail damage, dings, chips in paint, scratches, bumper repairs and small spot blends. 

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What is PDR?

PDR – paint-free dent removal – is a method that allows us to repair a dent without having to paint the damaged area. 

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How does PDR work?

We have specially designed tools that we use to either get behind the dent and massage it out or pull it from the front.

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My car was keyed. Can you fix it?

It depends on the depth of the scratch and how long it is. If it is confined or limited to one door or one panel we can usually repair it, but if it is the length of the car or on both sides. we can’t.

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Do you only service dealerships?

No, we gladly provide services to the general public.

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How do I contact you?

You may call us at 540.389.4730, fill out a request for estimate form, or send us email us at at info@colorsva.com.

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Does the car need to be clean before the technician works on it?

Yes, the cleaner the better! A clean car helps us see what needs to be repaired more easily and makes it easier to do repairs without the risk of dirt contamination or scratches. And we won’t mess up your fresh wash job!

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How long do I have to wait after a paint repair to wash my car?

You can wash your car by the next day, and can wax after 60 days. Dent repairs are ready immediately – you can wash your car immediately!

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How long will it take me to get an estimate?

Getting an estimate is fast, we can look at the vehicle and give you in a estimate in as little as five minutes.

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How long does it take for me to get an appointment?

Typically we can schedule an estimate within a week, and the repair within two to three weeks.

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If I go to Tanglewood Autowash(Roanoke) or Ideal Service Center(Martinsville), do I need an appointment?

No, you do not need an appointment. If the repairs are small and can be completed quickly we will complete them for you there. If not, we will give you an estimate and schedule the repairs at a place that is convenient for you.

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Are Tanglewood Autowash and Ideal Service Center the only places I can meet your technicians?

No, they are available at other places throughout the week. This is the only place in Roanoke that we have a set time for both a paint and dent specialist available at one location.

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How long will a touch-up last? I heard they wash off.

Our touch-ups are done using automotive paint, the same type of paint on your car. You can expect a long life from our touch-up repair, so your car looks good as long as you own it!

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How do you match the paint?

We mix the paints to the color codes on the vehicle. We then have to try the match, comparing colors, custom matching the color if necessary. We are experienced in precise color matching.

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How do you paint without a paint booth?

Paint booths are only used for two things, to dry the paint faster and reduce dust. It does not make the paint stronger or better in any way compared to our method. Shops must have paint booths because of high volume and emission requirements. Paint booths do not prevent dust or imperfections. Correction of the imperfections may be done by wet sanding and buffing to give a near perfect appearance. This is commonly done in body shops. We also provide this service, giving the same near perfect result.

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What about dust and debris from painting outside?

This may cause slight imperfections in the paint layer or clear coat. If necessary, it is simply corrected by wet sanding and buffing, which totally gets all imperfections out. No one can control Mother Nature, but we can work around her!

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Do you paint in rain?

NO. Since we do work outside, and you have an appointment on a rainy day, it will be rescheduled. If any of our work is damaged by rain, we will fix it.

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What do your technicians need to have available to be able to do work on-site?

Our technicians need space enough to work around your car and access to an electrical outlet.

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How much do repairs cost?

80% of our typical dent repairs are in the $100-$200 range. Touch-ups for small chips start at $99. Spot blends to repair scratches and scrapes start at $249. Painting and refinishing entire panels starts at $349.

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